Cartibuy Privacy Policy

Who We Are

Our website address is: https://www.Cartibuy.sa

We at cartibuy private limited know and understand that making online purchases of products involves trust on your part. We take this seriously and for this purpose we have displayed our privacy policy on cartibuy.sa to help you understand how we gather and process the personal information when you visit cartibuy.sa By using cartibuy.sa you consent to the practices of the following privacy notice. If you do not agree to the terms of the privacy policy you should not use the website. Cartibuy reserve the complete rights to update and modify the privacy policy at any time without any notice, and if updated and modified the privacy policy will be effective immediately. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cartibuy.sa (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect all information provided by you when trying to make purchases or when creating an account for buying on cartibuy.sa

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.–“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. When you leave a review on our website, such as you name, review and pictures or videos submitted, all such data contents are collected as a result of your submission. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) and we use the personal information provided to us for products purchases and delivery to you and to contact you in-case there is a need to do so via phone call, electronic mails and other possible means of communication.

Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information

here:https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18. If under the age of 18, parental or guardian presence and assistance is required to make the purchase using a credit or debit.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

ADDITIONALLY

1. Information We Collect

a. Personal Information

We may collect personal information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include, but is not limited to:

Full Name
Contact Information (email address, phone number, shipping address)
Payment Information (credit/debit card details)
Account Username and Password

b. Non-Personal Information

We also collect non-personal information such as your IP address, browser type, and browsing patterns, which helps us enhance your experience on cartibuy.sa and improve our services.

2. How We Use Your Information

We collect and use your information for various purposes to provide and improve our services. The information we collect may be used in the following ways:

a. Order Processing and Fulfilment

Purpose: To process and fulfill your orders, including verifying your identity, managing payments, and delivering products.

Data Used: Full Name, Contact Information, Payment Information, Shipping Address.

b. Personalization of User Experience

Purpose: To enhance your experience on cartibuy.sa by providing personalized content, product recommendations, and tailored promotions.

Data Used: Browsing History, Purchase History, Preferences

c. Website and Service Improvement

Purpose: To analyze and improve the functionality and performance of our website and services.

Data Used: Non-personal Information (e.g., IP address, browser type), User Feedback, and Survey Responses.

d. Communication and Customer Support

Purpose: To communicate with you regarding your orders, respond to inquiries, provide customer support, and send important updates.

Data Used: Contact Information, Order Information, Communication History.

e. Marketing and Promotions

Purpose: To send you marketing communications, promotions, and newsletters based on your preferences and purchase history. Marketing and Promotions

Data Used: Contact Information, Order Information, Communication History.

f. Legal Compliance

Purpose: To comply with legal obligations, such as tax regulations, fraud prevention, and responding to legal requests

Data Used: Various types of personal information as required by applicable laws

g. Security Measures

Purpose: To maintain the security and integrity of our platform, prevent fraud, and protect against unauthorized access.

Data Used: User Account Information, Security Logs.

h. Research and Analytics

Purpose: To conduct research and analytics to better understand our customer base, market trends, and improve our business strategies

Data Used: Aggregated and Anonymized Data

i. Personal Account Management

Purpose: To manage your personal account, including updating account information, preferences, and password resets.

Data Used: Account Information, Contact Information.

j. Third-Party Partnerships

Purpose: To collaborate with trusted third parties, including our parent company Modern System for Information Technology, for joint marketing efforts and service enhancements.

Data Used: Aggregated and Anonymized Data.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of delivering the purchased product or service requested. We may share non-personal information with trusted third parties, including our parent company Modern System for Information Technology, to analyze usage patterns, improve our services, and for marketing purposes. However, this information is anonymized and does not identify individuals.

4. How We Store Your Information

We take the security and confidentiality of your information seriously. Here's how we store and safeguard your data:

a. Secure Data Transmission

We use industry-standard encryption protocols (such as HTTPS) to ensure the secure transmission of data between your device and our servers during interactions with the Platform.

b. Secure Servers
Your information is stored on secure servers with restricted access to authorized personnel only.

c. Data Segmentation
Personal and sensitive information is stored separately and securely from non-personal data.

d. Limited Access
Access to user data is restricted to employees who require it for specific tasks, such as customer support or system maintenance. Each employee with access is trained on data protection policies.

e. Regular Security Audits
We conduct regular security audits to identify and address potential vulnerabilities in our systems.

f. Data Backup
Regular backups are performed to prevent data loss in case of unforeseen events. Backup systems adhere to the same security standards as our primary systems.

g. Compliance with Industry Standards
Our data storage practices comply with industry standards and best practices, including those recommended for e-commerce platforms.

h. Retention Policies
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once the information is no longer needed, it is securely deleted.

i. User Authentication
Access to your account is secured through robust authentication mechanisms, such as passwords and multi-factor authentication, to prevent unauthorized access.

j. Regular Security Training
Our staff undergoes regular training on security practices and the importance of protecting user data.

k. Incident Response Plan
In the event of a data breach or security incident, we have a well-defined incident response plan in place to promptly address and mitigate the impact.

l. Monitoring and Logging
We employ monitoring and logging systems to detect and respond to any unusual or suspicious activities related to user data.

m. Third-Party Security
When we engage with third-party service providers, we ensure that they adhere to stringent security standards and have robust data protection measures in place.

n. Legal Compliance
Our data storage practices comply with relevant data protection laws and regulations in Kingdom of Saudi Arabia, and we stay informed about any changes in legal requirements.

o. Continuous Improvement
We continuously evaluate and enhance our data storage practices to adapt to evolving security threats and technological advancements.

5. Security Measures

We prioritize the security of your information and employ robust measures to safeguard it. Our platform utilizes industry-standard encryption protocols, including Secure Sockets Layer (SSL), to ensure secure data transmission. Information is stored on secure servers with restricted access, and personal and sensitive data is segmented for added protection. Access controls, regular security audits, and data encryption at rest contribute to a secure environment. We conduct continuous monitoring, logging, and assessments to detect and respond to potential threats. While we implement stringent security measures,it's important to note that no method of transmission or storage is entirely secure. We continuously strive to enhance our security practices and stay abreast of industry advancements.

Disclaimer:

Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform, and any transmission is at your own risk.

6. What Information Can I Access?

At Cartibuy Private Limited, we believe in transparency and strive to provide you with control over your personal information. As a user of our platform, you have the right to access certain information about yourself. Here's an overview of the types of information you can access:

a. Account Information:
To process and fulfill your orders, including verifying your identity, managing payments, and delivering products.

b. Order History:
You have the ability to view and track your order history, including details of past purchases, order status, and delivery information.

c. Preferences:
Access and manage your communication preferences, allowing you to control the types of notifications and marketing communications you receive from us.

d. Personal Settings:
Customize your personal settings, such as language preferences and other account-related configurations.

e. Personal Information:
Review and edit certain personal information provided during account registration, ensuring its accuracy and relevance.

7. Are Children Allowed to Use Cartibuy Services?

Cartibuy Private Limited is committed to protecting the privacy and safety of all users, including children. To use our services, individuals must be of legal age or have obtained the necessary consent from a parent or legal guardian.

8. Links To The Other Sites

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.

9. Changes to Our Privacy Policy

As Cartibuy Private Limited evolves to enhance user experience and comply with applicable laws, we may update our Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. When we make material changes to this Privacy Policy, we will notify you through prominent means, such as via email or a notice on our website, before the changes take effect.

10. How You Can Contact Us

At Cartibuy Private Limited, we value open communication with our users. If you have any questions, concerns, or inquiries regarding our services, privacy practices, or any other matter, please contact us at Customersupport@cartibuy.sa with a thorough description, and we will try to resolve it.

Grievance Redressal:

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to our (“Grievance Officer”)

Mr. ALOWADHI HATIM AHMAD (“Grievance Officer”).

Ph: 050 9704612

Email: Customersupport@cartibuy.sa